Question 1

Things to know: "Planning Weddings during COVID-19 in Singapore""

Accepted Answer

Please read https://www.gobusiness.gov.sg/covid-19-faqs/for-sector-specific-queries/marriage-solemnizations-and-receptions

Question 2

Wedding Venue Packages

Accepted Answer

We provide:
1) Comprehensive Package
2) Advance Package
3) Intermediate Package

Our Venues (Hotels, Country Clubs & Recreational Clubs) are spread across the 4 regions (North, East, West & Central) of Singapore. We believe this will provide valued customers more choices & convenience access for their guest. All package Prices are Nett !!

Question 3

Deposits & Payment Schedule

Accepted Answer

2. Payments
2.1. Customer acknowledges and agrees that there will be no refunds for any deposit, subsequent installments paid and non-transferable in the event of cancellation of any packages and/or services.  2.1.2.  - 35% of Total Cost are required upon confirmation and secure of event date.                 - 2nd payment of 35% to be paid 210 working days (7 months) before actual day of event               - 3rd payment of 20% to be paid 90 working days (3 months) before actual day of event               - Final payment of 10% to be paid (1 month) 30 working days before date of event. 
2.2. In the event of default deposit or installment payment or non-payment where the payment of the contract amount is not received, or the payment is declined / submission of S1 and S2 Forms / Guest list, by the milestones stated, SnJ shall be entitled, without any prejudice to any other right or remedy:
2.2.1. not to provide any further services or part of the services;
2.2.2. to terminate the contract without any further obligations to the Customer and to retain any monies already paid. 2.2.3. customers are liable for the termination charges as per Section 4, Clause 4.2, 4.3 & 4.4. SnJ appointed advocates and solicitors will proceed with legal actions unconditionally.

Question 4

Contract

Accepted Answer

Your contract establishes and outlines the date and time of your event and group rooms if applicable. The beginning and ending time contracted is not the actual time line of your event. We suggest that you contract ample time to allow for decoration of the venue. The Catering Department reserves the right to reassign function rooms to offer the best service & utilize space. Once a contract has been issued, a copy of the payment agreement and the appropriate deposit should be made. Upon establishment of a fully executed contract, the we will forward to the host for food and beverage order which is legally binding.

Question 5

Cancellation Policy

Accepted Answer

4. Event Cancellation/Termination and Change of Event Date 4.1 All cancellations are required in writing 6 months (181 working days) before date of event. 4.1.2 Upon contracts are signed NO change of Event Date is allowed. SnJ deem customer have agreed unanimously on the date of their wedding. 4.1.3 COVID-19 updates for SnJ Customer: For all affected brides (Lockdown, Circuit Breaker, Phase 1, Phase 2 and/or Heightened Measures), we are allowing you the flexibility to postpone/change your wedding date (for a grace period of 12 months (365) working days upon full payment made). Kindly note that this will be a one-time change, to the next available date from the original wedding date when such situations meet the following conditions [Force Majeure Act 8] at national, international & global scale. Customers be advised 1 month (30) working days of their next available date which is pre-determined by SnJ. This applies to pre-wedding dates as well. Should customer agreed to proceed with the event incoherence with authorities’ protocol (no dine in), SnJ will prepare food for the guest in Bento for take away. 
4.2 Notice within one (1) to six (6) months of your Event date, 50% of the Event cost will be charged (for cancellation/termination).
4.3 Notice within fourteen (14) days to thirty (30) days of your Event date, 90% of the Event cost will be charged (for cancellation/termination).
 4.4 Notice within fourteen (14) days of your Event date, 100% of the Event cost will be charged (for cancellation/termination).

Question 6

Guarantee Attendance

Accepted Answer

The guaranteed number of attendees must be communicated to us at least (07) business days prior to the event. If no guaranteed number is provided, the client will be responsible for paying for the greater of the following: (1) the number of persons for which the event was originally booked; or (2) the actual number of persons in attendance. Once the guaranteed number is given, it is not subject to changes.

Question 7

Minimum And Maximum Capacity

Accepted Answer

50 to 250 pax as per Ministerial Guidelines https://www.gobusiness.gov.sg/covid-19-faqs/for-sector-specific-queries/marriage-solemnizations-and-receptions

Question 8

Customize Decorations

Accepted Answer

We will provide:
1) Three (3) Décor themes to choose from Enchanted Forest / Princess & Rustic
2) Complete Ballroom Setup: Fully dressed guest tables with elegant centerpiece/VIP Tables
3)  Wedding Dais Setup: 16-20ft Full Dais setup with over 100 designs
4) Ambience Décor: Entrance Arch/Walk-in Isle décor/Couple dining setup décor
5) Event Planner: Dedicated event planner & one point of contact for all services.

Question 9

Table Arrangements

Accepted Answer

We do reserve the right to adjust table size in the event that the number of guests changes.

Question 10

Food And Beverage Service

Accepted Answer

SnJ is responsible for the administration, sale and service of all food products. It is our policy that all food products must be supplied and prepared by our staff, except for certain specialty items such as wedding cakes which are regulated by our Beverage Commission. SnJ is responsible for the administration of these regulations. It is our policy, therefore that food purchased from or catered by outside sources cannot be brought into the venue. In addition, food and beverage items are not allowed to be removed from the venue. Serve in plating.

Question 11

Music

Accepted Answer

7. Copyright, License and Other Fees  7.1. The Customer shall be responsible for cost of any specific music, or other entertainment for services or products produced, whether arranged through SnJ or otherwise. All royalties, permits, license fees (including fees or royalties payable to the Performing Rights Society Ltd or other organizations entitled to be paid in respect of music, sound recordings, videos, or films used at the Function) or other taxes and charges shall be solely borne and paid by the Customer.

Question 12

Security And Damages

Accepted Answer

11. Loss and Damage to SnJ Property  11.1 You are responsible for all loss and damage to the property of SnJ (including SnJ Premises and any fixtures, furnishings, or goods on or off SnJ) caused by or arising from any act or omission by you, your guests or any other persons attending your Event or present in SnJ Venues.

Question 13

Venue & Changing Rooms Accessible Time

Accepted Answer

12. Substitution of Dressing / Makeup Room  12.1 SnJ may assign you to another area or room for your Event dressing if the area or room originally designated for your Event is unavailable for any reason or SnJ believes the area of SnJ   originally designated for your function is deemed inappropriate. 12.2 Each customer (couple) is assigned to one (1) or two (2) dressing/makeup room per venue booked. Dressing/Makeup Room are solely for Bride, Groom, Makeup Artist and Groom Stylist used ONLY. Accessibility at sole discretion of SnJ Wedding Services Wedding Planner.